Refund & Return Policy
At Kid Hive, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 7 days of receiving your order if:
-
The item is damaged or defective.
-
You received the wrong product.
-
The product is unused, in its original packaging, and in resalable condition.
Non-Returnable Items
The following items cannot be returned:
-
Products damaged due to misuse.
-
Items without original packaging.
-
Products marked as non-returnable or final sale.
Refund Process
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed using the original payment method or another agreed-upon method within 5–10 business days.
Exchange
If you received a damaged or incorrect item, we will replace it at no additional cost, subject to product availability.
Return Shipping
If the return is due to our error (wrong or defective product), we will cover the return shipping cost.
If the return is due to a change of mind, the customer is responsible for the return shipping charges unless otherwise stated.
Contact Us
To request a return or refund, please contact us before sending any item back.
Email: official.sanaullahmalik@gmail.com
Please include:
-
Your order number
-
Your full name
-
A description of the issue
-
Photos of the product (if damaged or incorrect)